Try search NPL, sametimes you donīt need to say the content of the problem( most of the time).
Thatīs really good because it wont expose the person.
But you probaly will have same trouble with her cos she doesīt want to go to the professinal.
you kwon what you could do ? You could go to a NPL professional and YOU learn how to help her( off course it isnīt the same of she going there but...)
Well see a NPL professional and ask its opinion.
Komplicado
Hope it helped