Thanks Alex.
I'm taking the 5 days test again. I will until it work 
There are the trigger words I've pulled out from titles and subtitles:
- types of customers
- age factor
- ethnic factor
- profession factor
- the yes-man
- the I-don't-care man
- the eldery
- the oriental
- artists
- computer industry
- mechanic
- small business men
During the postview step as mentioned in day 2, I have formed mind probing questions.
- what are the different types of customers
- how can each factor influence the customer decision
- how does the yes-man react to closer?
- how does the I-don't-care man react to a closing deal?
- What can the closer do about that?
...
do you think I'm on the good road?
thanks.
