I agree with Jeanne: pleas share what you found--I have this same problem!
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Glad you found your answers. 
As for the purpose of the board, yes, that's the purpose, but I doubt that the staff works 24/7, and the other posts you see here are just folks who also use these products. Sometimes someone has a great answer to a question, and sometimes we're stumped, too.
Which makes me also wonder: what answers did you find? I'd be interested to know, too.
