I have posted questions for the Feng Shui course. When I called customer service, you are referred to the forum for answers/FAQ's after they have read to me from the manual. The forum consists of people similiar to me - new to the course with questions. I would like for an instructor to answer my questions; someone with knowledge of the manual. I posted questions and they were not addressed. I cannot get help from customer service ("they only sell the stuff", she said). What do I do? Return it. I am not looking for immediate results from this program; just results. In order to obtain results, I have to do it properly. This program is difficult to understand for most of us who do not work for/at the Learning Strategies Center. My biggest concern is which door is considered the entrance? The only door used to enter the home or the door built by the contractor that was designed to enter the home? I live in an apartment building in the Northeast. The door to the building used to enter the home is from the parking lot area (back); so I enter through the kitchen of my apartment. I never use the front door that would take me to my living room. All visitors, UPS, FedEx; everyone enters this door. Is this considered where the flow of chi would enter the home when the door is opened? This is important to the 20 year stars chart. It would make a difference in a Period 7 SW2(back door) or a Period 7 SE1(front door). I am obviously frustrated.