I work in a very highly stressful technical environment; often dealing with highly agitated customers. Usually, I am able to turn negative situations around by creating positive rapport with customers and end up with a successful conversation. Some days however, after receiving that third or fourth angry customer in a row my patience grows thin and I find it difficult to distance my ego from my true self. When that occurs the call becomes
personal even though it isn't and I find myself slipping out of the moment. Is there a paraliminal, new behavior generator perhaps or some other that would help me deal better with the "difficult" customer? Thanks.
