Wow I certainly have to agree! If there was a scheduling conflict then why was it not REscheduled? I also contacted the Marie Diamond site about the call that was supposed to happen last Monday evening the 4th, with absolutely no response. I on the other hand have not been very satisfied with customer service at Learning Strategies. As much as I love the products when will you follow through with your commitments? FEEL like a live call??? When I can't ask a question like was promised how can it FEEL like a live call?