Hi Inchiki,
I don't know. I guess it just depends on what you mean by "Advertise Properly". Have we come to the point where that means we expect deception or we assume a product is no good and won't buy it.. I have found the reverse to be true; the more hype usually the less sound the product.
I have bought a fair amount of products from LS and have read about most of the others. Many of their claims can run towards exaggeration which does not bother me. This seemed outright deception, though, because the headline really had nothing to do with the product.
I think about this kind of stuff a lot. I know that their products are guaranteed, but there is more than a monetary investment, when you tackle something like Natural Brilliance or Spring Forest. Results are usually not instantaneous and so you could spend a great deal of time chasing after something that does not exist. I have to have some trust in the seller to embark on that journey.
It is all about relationships to me. A company like LS seems to value a relationship with their cusomer ie.. open forums and support lines. I value that as well. If they treat me right then I want to treat them right....not taking advantage of their guarantees or copying tapes etc. Maybe I am just looking for more from a company than today's business climate will allow.
This is the kind of thing I wrestle with a lot. What's fair what's not. I am not yet ready to accept the "but this is business" mantra which seems to be the excuse- all anwer to most complaints about marketing policies. There are two sides to a business transaction, though, and I could just as easily order tapes, copy and return them, and then say "hey, it's business".
I guess the bottom line for me is that I am less apt to believe what L/S tells me, which unfortunately will probably hinder my success with their products. Rather than just go away disgruntled, I figured I would let them know that they have rubbed at least one person wrong, while totally cognizant of the fact that considering L/S's success, I am probably a small minority.
Thanks for your thoughtful response...Harry