Perhaps hiding is the wrong word. If you ask them a question about how to use the program or any problem you have you will get an answer quickly.
If ask about the companies policy or making suggestions what they should do with the products or how to price it you might not get
an answer.
Reason: It is not your business. Or never let an individual customer especially when in the "Hutch" category tell the company owner/manager to how to run a business.
Only the market data, the customer reaction as a whole should determine wha to do.
Cheers,
