The ADS Tech Instant Music device is rather simple to use. The first time I used it, had me scratching my head. I made it more complicated than it had to be. The thing to check is. 1. Make sure you have the proper cables for your stereo and device. Ask your computer technician about proper cables.
2. Review the software that comes with the unit (Nero Sound Trax). If you already have Nero Ultra installed on your computer you do not need to use the software that comes with ADS Tech device. Learning how to record with the software was the hardest part.
3. On the first recording stop the unit short, lets say 3 minutes. Then go to you documents and listen to your recording you may need to make adjustments to your volume. If input is too loud you will get a squelch.
ADS Tech does offer online and telephone support.
Plus if you purchase the unit from a good computer store, the staff will gladly teach you the ins and outs with this product.