Access to online materials

Hi guys not sure if anyone has had this problem but I got an email from Marci saying my "Dear fellow Zumba enthusiast,
Your MP3 course will be available in your digital library at 6am central time tomorrow morning."

It has now been 6 days and I still get the same message each time I log in " Digital Items - No digital items"

NOTE: It may take up to 24hrs to access

Is that where it should be?

I want to keep a positive spin on this but it is OK shipping to 185 countries 24 hours a day - but how do you support them - central time is not convenient from the UK - and I have sent several emails.

Looking for a positive outcome - Chris